TechForGov Deployed AI-Powered IGNA Chat for South Toms River, NJ
This deployment improved access to public services and enhanced resident engagement.
South Toms River, NJ; November 2, 2025: TechForGov announced the successful deployment of IGNA Chat, an AI-powered chat and search solution, with South Toms River, New Jersey. This deployment improved how residents interacted with the township by providing easy, 24/7 access to critical information, including services, permits, and public events.
“TechForGov was proud to partner with South Toms River to implement IGNA and improve service delivery for residents,” said Ashwin Barfa, Chief Product Officer at TechForGov. “This solution made it easier for South Toms River residents to find answers anytime, whether it was a weekday, weekend, or holiday.”
The benefits of this new deployment included:
- 24/7 availability for round-the-clock support
- Instant responses to common questions about services, events, and more
- Multilingual support allowing residents to access the chatbot in six languages.
“TechForGov’s AI-powered chatbot significantly reduced the number of calls our office received, enabling us to focus on more complex tasks,” said Chris Santiago, Administrator/CFO of South Toms River. “Residents could quickly find what they were looking for, and the service was available anytime, even during holidays or weekends.”
Residents can try IGNA Chat directly on the township’s website: Borough of South Toms River
To view the official announcement posted by South Toms River, visit: Borough of South Toms River
About South Toms River:
The Borough of South Toms River, incorporated on May 3, 1927, is a historic municipality in Ocean County, New Jersey. Governed by a Mayor and a six-member Council, the borough is dedicated to enhancing community engagement and service delivery through innovative technologies. By embracing digital solutions like IGNA, South Toms River continues to modernize operations and improve communication with residents.
About TechForGov
TechForGov, the public sector division of Ignatiuz, brings an AI-First approach to modernizing government applications. Using its proven 5P Framework for secure and scalable AI adoption, TechForGov delivers intelligent, user-friendly solutions that help agencies work smarter, respond faster, and engage communities more effectively.