IGNA™ – Built for Tomorrow’s Government
AI-Powered Assistant | Modular Civic Tools | Trusted by Local Governments
Overview
IGNA™ is your government’s digital assistant — a unified platform that combines AI chat, intelligent forms, alerts, permitting, and insights into one cohesive system.
Built for local governments, IGNA is ADA-compliant, voice-enabled, and integrates seamlessly with your existing systems.
Why IGNA?
- Designed specifically for towns, cities, and local agencies
- Provides 24/7 resident support via chat and voice
- Reduces phone calls, walk-ins, and manual workload
- Supports transparency, compliance, and faster decision-making
- Mobile-ready, secure, and hosted on private cloud or your infrastructure
IGNA™ Product Suite
Each IGNA module works independently or together as part of a unified platform.
IGNA Chat
Your 24/7 AI Website Assistant
Multilingual AI Chatbot with Voice Support
Supports English, French, German, Spanish, Tagalog, and Hindi. Residents can chat or speak to ask questions, find forms, or navigate services. Integrated across devices with real-time, AI-generated responses.
IGNA Voice
Command Activated
Voice Assistant Integrated with Phone System
Integrated with phone systems, IGNA Voice fetches answers from IGNA Chat and Insight to respond to resident queries and staff requests hands-free.
IGNA Insight
Make Better Decisions, Faster
Autonomous Reporting & Analytics
Connects with internal systems (Edmunds, GFMS, MSI, SharePoint, OneDrive). Surfaces scanned documents, staff reports, and performance dashboards. Supports public record requests like RTKL, OPRA, and VFOIA through rapid document discovery and export.
IGNA Permit
From Applications to
Approval, Simplified
Approval, Simplified
Permitting Workflow Automation & Compliance Agent
Integrates with SDL, GovPilot, and other systems. Performs compliance checks using local codes, statutory rules, and state regulations.
IGNA Notify
Stay Informed.
Stay Connected.
Stay Connected.
Alerts & Notifications
Automates push alerts via SMS, email, or web for updates, outages, or deadlines.
IGNA Form
Filling Made
Frictionless
Frictionless
Smart Form Assistance
Helps residents complete forms with an AI-guided, multilingual experience. Supports identifying the correct form, understanding required fields, and locating supporting documents or policies.
IGNA Resolve
Case Management.
End-to-End Scope.
End-to-End Scope.
Citizen Case Management
Manages public service cases with structured workflows, SLA tracking, and closure.
IGNA Hub
Your Town’s Digital
Command Center
Command Center
Central Admin & Command Center
Manages all IGNA agents, configuration, analytics, access control, and reporting.
IGNA One
One Destination.
Every Answer.
Every Answer.
Unified Experience Layer
Single search bar that aggregates all IGNA services and information in one view.
IGNA GTM
Govern That Matters
Governance Oversight & Impact Scorecards
Provides local governments with governance frameworks, risk dashboards, compliance tracking, and outcome measurement tools. Designed to ensure transparency, accountability, and alignment with state or grant requirements. Integrated with IGNA Insight and IGNA Hub for data-driven governance.
IGNA Chat
Your 24/7 AI Website Assistant
AI-powered conversational bot for residents and businesses
Answers questions from your website, forms, FAQs, and ordinances
Integrated with payments, permit status, and document systems
IGNA Voice
Command Activated
Voice-enabled access for ADA kiosks or smart apps
Multilingual support and screen-reader optimized
Answer FAQs, read permit status, or guide users
through steps
IGNA Insight
Make Better Decisions, Faster
Dashboards and reports for tax, finance, services, and more Pulls data from Excel, GIS, payment systems, ERP
Audit-ready outputs for grants, council meetings, and budgeting
IGNA Permit
From Application to
Approval, Simplified
Approval, Simplified
Custom workflows for zoning, signage, construction, occupancy
Includes fee calculator, e-signatures, inspection scheduling
Staff dashboard with tracking and audit logs
IGNA Notify
Stay Informed.
Stay Connected.
Stay Connected.
Send automated alerts via SMS, email, or banners
Reminders for trash, licenses, renewals, community updates
Built-in audience segmentation and delivery tracking
IGNA Forms
Filling Made
Frictionless
Frictionless
Converts PDFs into smart, guided digital forms
Supports logic, autosave, routing, approvals, and exports
Track completion status and reduce errors
IGNA Resolve
Case Management.
End-to-End Scope.
End-to-End Scope.
Track and resolve issues — from FOIA to HR to complaints Supports SLAs, internal notes, attachments, and status updates
Department queues, reporting, and full case history
IGNA Hub
Your Town’s Digital
Command Center
Command Center
Staff access, approvals, resident activity logs, and notifications Integrated with M365, GIS, or your IT stack. Access to all Tax, Finance, Constructions, Permit applications
IGNA One
One Destination.
Every Answer.
Every Answer.
Centralized, AI-powered portal for permits, records, taxes, and FAQs — with unified search, smart filters, and seamless integrations.
What Makes IGNA Unique?
Each IGNA module works independently or together as part of a unified platform.
| Feature | Benefit |
|---|---|
| ADA Compliant | Screen reader support and accessible UI |
| Modular Design | Start small and scale across departments |
| Private Cloud | Data security and hosting flexibility |
| Fast Deployment | Get live in under 30 days |
| Integration Ready | Connects with GIS, ERP, CRM, M365, etc. |
| Multilingual | Supports diverse communities |
Technology You Can Trust
IGNA is built by TechForGov, a civic innovation group with 12+ years of experience serving towns, boroughs, and agencies across the U.S.
Microsoft Partner | GovTech Ready | Built on Responsible AI Principles
Framework Overview
At TechForGov, we leverage cutting-edge frameworks that ensure efficiency, scalability, and security for government agencies. Our robust framework ensures smooth integrations, streamlined processes, and supports the scalability required for modern public sector projects.
We believe in offering flexible, powerful, and user-centric frameworks tailored to the needs of governance. To dive deeper into the specifics of our framework and how it drives innovation in the public sector.
