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Coffee with NJ-GMIS: Civic Agents and the Rise of AI in Modern Public Service

Somerset, New Jersey; November 6th, 2025– Artificial intelligence is rapidly transforming how municipalities deliver services, moving beyond traditional chatbots toward advanced Civic AI Agents capable of executing tasks autonomously while maintaining transparency and accountability.
At Coffee with NJ-GMIS, Himanshu Goil, CEO of TechForGov, joined NJ-GMIS leaders and industry experts to showcase how AI-powered Civic Agents are reshaping local government service delivery through real-world use cases and a responsible adoption framework.
Himanshu delivered an insightful presentation and engaged in a collaborative discussion with:
The discussion explored a central question facing public sector leaders today:
How can municipalities leverage AI agents to improve transparency, speed, and citizen engagement while preserving trust and accountability?
Key insights from the session included:
  • From Chatbots to Agentic AI: The evolution from basic generative chatbots to “agentic RAG” models that break down complex tasks, act autonomously, and integrate with multiple systems.
  • Real-World Use Cases: Civic AI agents enabling permit processing, compliance checks, multilingual citizen engagement, financial anomaly detection, and real-time operational insights.
  • The 5P Framework for Adoption: Purpose, Pilot, Playbook, Production, and Performance provides a practical roadmap for deploying AI responsibly in government environments.
  • Addressing Public Concerns: Strategies for ensuring data privacy, security, and public trust, supported by a live demo of a chatbot deployed in South Tom River Borough, showcasing built-in safeguards
Emphasizing the importance of measured, responsible implementation, Himanshu noted:
“The future of public service isn’t just digital – it’s collaborative. Civic agents will work hand-in-hand with human teams to deliver smarter, faster, and more responsive government.”
The session also highlighted the broader vision: democratizing access to knowledge, building foundational AI skills, and fostering cross-sector collaboration to shape the future of work.
View the recorded session here: NJ-GMIS Coffee with Ignatiuz
About NJ-GMIS
NJ-GMIS, is a leading association of New Jersey government technology professionals and the official state chapter of GMIS International. Dedicated to advancing public-sector innovation, NJ-GMIS provides a collaborative forum for sharing ideas, insights, and best practices. Its mission is to empower members with knowledge of emerging technologies and practical strategies to better serve their organizations and communities.
About TechForGov
TechForGov, the public sector division of Ignatiuz, brings an AI-First approach to modernizing government applications. We empower municipalities and government agencies with intelligent, scalable, and secure digital solutions designed to enhance efficiency, transparency, and citizen engagement.
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